Subscriptions

  • Can I add an additional discount code to my subscription product?

    Additional discount codes cannot be used as our subscription product is already discounted.

  • How can I pause or cancel my subscription?

    To cancel your subscription, log in to your Kabrita Account by clicking on the profile icon in the upper right corner of your screen: 1. Choose how you'd like to sign in.  If you are signing in using Shop: Enter the email you used at checkout associated with your Kabrita account, you will r...

  • How can I update my payment/credit card information?

    To change your subscription information, log in to your Kabrita Account by clicking on the profile icon in the upper right corner of your screen: Once you are logged in, click on the dropdown in the upper right corner to access your Profile  Scroll down to Payment Methods The...

  • How do I change the product size in my subscription?

    To change the product size of your subscription ,log in to your Kabrita Account by clicking on the profile icon in the upper right corner of your screen Click on Subscriptions , then click on your Active Subscriptions Click the Select Size dropdown to select your desired...

  • How do I skip a delivery?

    Log in to your Kabrita Account by clicking on the profile icon in the upper right corner of your screen: Click on Subscriptions , then click on your Active Subscriptions Select the active subscription, click the dropdown under More actions Reschedule or skip your next order, then confirm your ch...

  • I forgot to cancel my subscription and the order was processed.

    We send reminder emails three days before your next scheduled order. Once an order has been processed and submitted to our fulfillment partner, we are generally unable to make changes to it. Please note that skipping an upcoming order or cancelling your subscription will not cancel an order that ...

  • I want to cancel my order but it has already been shipped.

    As our fulfillment process happens quite fast, we are not able to cancel orders after they have left our warehouse. Please make sure to cancel or skip your order prior to your next charge date.