Orders and Shipping

• Can I cancel or change my order?

  Orders are processed quickly and we typically cannot make any changes once our fulfillment partner has received the order. Please send us a message via our chat or send an email to hello@kabrita.ca with your name and order number. We cannot guarantee that an order can be canceled if your order is...

• Can I ship Kabrita outside of the US?

  We are not able to ship Kabrita USA products to other countries. To check if Kabrita is available in your location, please visit https://kabrita.eu/pages/kabrita-worldwide for a list of countries where Kabrita Goat Milk Products are available

• Do you charge tax on Kabrita Goat Milk Formula and Foods?

  Depending on your state, you may see tax added to your order. This is not something that is mandatory and cannot be waived.

• Do you ship to P.O. Boxes?

  Currently, we do not ship to P.O. boxes.

• How do I track my package?

  Once your order has shipped from our warehouse, you will receive an email with your tracking information. If you haven’t received one within 72 business hours after placing your order, please contact Customer Service.

• How much do you charge for shipping & handling?

  We offer free shipping on all Infant Formula subscription orders, and free shipping on all other orders over $100. Orders typically ship within 24 business hours.

• I live in Canada. Where can I find Kabrita products?

  Kabrita Goat Milk-Based Infant Formula and Toddler Nutrition are both available online and in stores across Canada! Use our store locator to find a retailer near you: https://kabrita.ca/pages/store-locator

• I want to add something to my order. Is it too late?

  Our fulfillment happens very quickly, and we are not able to make any changes to your order once it has been processed. We appreciate your understanding.

• My order was damaged in transit

  If your product was damaged or lost during shipping, please contact our customer service team for further assistance via our online chat or by email at hello@kabrita.ca. Please include an image of the damage.

• What is your Return, Refund & Exchange Policy?

  We do not accept returns to our warehouse to ensure the safety of our product. We do not issue credit or replacements for any unused products. We appreciate your understanding. If you need further assistance, please contact our customer service team via our chat bot or send an email to hell...

• When will I receive my order?

  Orders placed before 2 p.m. Monday to Friday will ship the same day, with delivery typically in 2-4 business days*. Orders placed on the weekend or a holiday will ship the following business day. If you have tracked your order and the status is Pending, please check your tracking information on ...

• Who is your shipping provider?

  We work with FedEx, USPS, and UPS to ship our customer orders. Once your order has shipped from our warehouse, you will receive an email with your tracking number. Please contact Customer Service if you have any questions about your order.